How Long does it take to process my order?

Depending on the nature of the project, generally our turnaround time is 2 - 3 business days from confirmation of order and payment.

Will I be able to make changes to my proof once I see it?

Yes. However, depending on the nature/complexity of the change, we reserve the right to amend the initial quote.

What is laser engraving?

Laser engraving is a process where the laser beam physically removes the surface of the material to expose a cavity that reveals an image at eye level.  The laser creates high heat during the engraving process, which essentially causes the material to vaporize with each pulse.

What type of images are best for engraving?

Most graphics in JPG, Bitmap, GIF, AI, etc. file types are suitable for engraving. To produce the best likeness to the supplied picture, engraving of photos requires a high quality image.
Laser Engraving results can vary quite a bit, depending on the type of material used and the quality of the image file supplied.

Can I bring in a product for you to engrave?

Yes. However, not everything is laser friendly and we will need a clear description of the item and/or material you wish to engrave, so we can confirm that it is suitable.

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